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General Terms and Conditions
The General Terms and Conditions are included with or on Cellutron
invoices and control the sale of products by Cellutron. Any customer who
does not have a copy of our General Terms and Conditions may obtain a
copy by contacting Customer Service.
Payment
Terms of sale are net 30 days of date of invoice, unless otherwise
stated. Materials will be billed at the price in effect at the time
shipment is made. If buyer defaults in any payment when due, under this
or any other order, seller, at its option without prejudice to its other
lawful remedies, may defer delivery or cancel this contract.
Additionally, all accounts past thirty days due will be assessed a late
payment charge of 2 % per month.
Place Your Order
You may place your order by the method that is best for you: order by
phone, fax, e-mail or on line. Our highly efficient Customer Service
Representatives will process your order quickly and accurately: Please
prepare the following information when you place your order:
1. Institution or company customer account number
2. Billing address
3. Shipping address
4. Valid Purchase Order Number
5. Name of purchasing agent and department
6. Name and phone number of end user
7. Catalog number and description of product
8. Quantity and size of product
9. To order using Visa, MasterCard, supply the name on the card, the
account number and the expiration date.
Changes or Cancellations
If your order has not been shipped, you may initiate a request over the
phone to change the order or cancel it. You'll need to confirm your
request in writing, as well, and may do so by using the fax line. Unless
we receive written notification from you within three (3) days after
receipt, your acceptance of the products shipped by us constitutes your
assent to the general terms and conditions under which we offer these
materials for sale.
Shipping
Unless we agree otherwise, freight terms are FOB Cellutron's shipping
point with freight charges added to your invoice as a separate item. We
do not require written confirmation of orders, except for standing,
blanket, and change orders. For these exceptions, please clearly mark
“Confirming -- Do Not Duplicate” on your written confirmation. We take
great care to choose the most appropriate shipping methods for each
order based on feedback from our customers. We ensure the accuracy of
each order, and we schedule each shipment to arrive at your destination
during normal business hours. We reserve the right to make delivery in
installments, all such installments to be separately invoiced and paid
for when due per invoice. If your complete order does not arrive
promptly and in optimal condition, please notify a Customer Service
Representative.
Special Shipping Conditions or Carriers
We use FedEx air freight and surface carriers to ensure prompt and
cost-effective delivery of your order. If you require other
arrangements, just tell us when you place your order. We ship on dry
ice, as detailed in the product descriptions. The actual shipping plus
$8.50 processing fee per package for USA shipping. The actual shipping
plus $15.00 processing fee per package for international shipping. For
all nonstandard sera shipments, please check FedEx Rate and Service Guide.
:
Damaged or Incomplete Shipment
If your shipment is visibly damaged, accept the shipment and retain all
shipping documents, cartons, and packing materials for inspection. Note
on the waybill any visible damage at the time of receipt and report the
damage to a Customer Service Representative as soon as possible. You
should also call if you find concealed damage or the shipment is
incomplete.
Use of Products
All Cellutron products should be used only in accordance with labels on
the products and other products literature made available. All Cellutron
products are labeled “For Research Use Only”. Products are not approved
for human or veterinary use or for application to humans or animals, or
for in vitro diagnostic procedures. Please contact your Technical
Specialist if you have any questions about specific products.
Returns
To return any Cellutron product, you must first obtain a return goods
authorization (RGA) number. Please contact your Customer Service
Representative for instructions. A re-stocking fee of twenty-five
percent (25 %) of the amount invoiced will be charged on the return of
any product for any reason other than under our warranty described.
Our Warranty
Cellutron sells products in good faith, believing that the products we
deliver to you, the original purchaser of our products, will match the
description you read in our Catalog and the specifications in the
product insert sheet. Below is an abbreviated description of our
warranty. The complete warranty statement is located on the reverse of
Cellutron invoices or packing lists. In summary, if the product is
defective or nonconforming, we will either replace the product or refund
the purchase price of the product, provided that:
1. If the problem results from incomplete delivery, you advise us within
three (3) days of receipt;
2. You did not cause the problem by altering or misusing the product, or
the like;
3. You are the original purchaser of the product; and you advised
Customer Service by calling the appropriate telephone number within the
specified time limits, and complied with the instructions received from
the Customer Service Representative.
OUR WARRANTY IS LIMITED, AND UNDER NO CIRCUMSTANCES WILL WE BE LIABLE
FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY
DAMAGES IN EXCESS OF THE PURCHASE PRICE PAID.
All terms and conditions, including price, are subject to change without
notice, unless otherwise specified.
Technical Assistance
Unless otherwise agreed, all technical assistance and information we
provide to you regarding the products will be provided gratis, and you
assume sole responsibility for results obtained by relying on that
assistance. We make no warranties regarding such technical assistance or
information.
Please Read the Label
Please note the expiration dates, if any, and follow the proper usage
and storage instructions provided on the label or product profile for
each product. We cannot be liable for a product after its expiration
date or for one that has been misused or has become unusable due to
improper storage, handling, or label alterations. In certain
circumstances, the label, product profile, or Material Safety Data Sheet
(MSDS) contain important information, instructions, or warnings.
Therefore, it is important to review these items carefully.
Note Hazards
Please read the label for information about product hazards. All
Cellutron products should be handled only by qualified persons trained
in laboratory safety procedures. Product specific hazard warnings are
included in the back of the invoice, in product literature, on product
labels and in MSDSs where applicable. All possible hazards of many
products may not be known at this time, the absence of a warning must
not be interpreted as an indication that the product is safe. Please
report any information of new effects (not already described in
literature, on labels, or on MSDSs) to the Technical Services
Department. Always use good laboratory procedures when handling any
products.
By placing an order, you agree to the following:
The purchaser is responsible for compliance with Food and Drug
Administration regulations, all state laws, and any other Federal or
local laws or regulations governing the use of these materials.
Cellutron recommends that the buyer or other user adhere to NIH
guidelines published in the Federal Register, Volume 41, No. 131, July
7, 1976 and any amendments thereto. Cellutron disclaims any and all
responsibility. for any injury or damage which may occur from the use of
these materials, except as provided in the express warranty set forth
above.
International Orders
International customers shall be required prepayment, payable in U.S.
funds via bank wire transfer, Visa, MasterCard, Freight charges will be
collected whenever possible.
Working Hours:
Mon through Fri 8:30 AM to 6:30 PM
East Standard Time
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